TESTIMONIALS
Confidence built through delivery.
Zanta du Plessis
CEO - Isabella Garcia
"UDM has been a strategic partner of Isabella Garcia for more than 16 years. I can attest to their exceptional excellence level, impeccable work ethic and integrity. Under Jacqui’s leadership, they have grown from strength to strength and we look forward to the next 16 years to come!"
Kylie Louw
Capital Legacy
“UDM understands our goals and delivers with focus, structure and measurable impact.”
Raymond McIntyre
Senior General Manager – Platinum Life
"UDM has been the backbone of Platinum Life's sales success for nearly 25 years. Since the early 2000s, and through the highs and lows of the South African economy, UDM International has consistently maintained above-market conversion rates and has shown, time and again, that a favourable economic climate is not a prerequisite for exceptional results. Jacqui's drive and resourcefulness in pursuing our shared goals have always been inspirational to observe and to be part of. UDM is, quite simply, the GOAT of telemarketing in South Africa - distinguished not only by their remarkable sales prowess, but also by their consummate professionalism across every area of the business. Be it information technology, administration, or compliance, UDM has the people, systems, and processes to deliver - and for that, we are eternally grateful to Jacqui and her team."
UDM International: helping businesses grow through high-performance sales campaigns, customer engagement, retention and scalable contact centre solutions.
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32+
Years of proven sales and customer engagement excellence
GROWTH
Turning customer conversations into measurable business growth.
UDM International: helping businesses grow through high-performance sales campaigns, customer engagement, retention and scalable contact centre solutions.
32+
Years of proven sales and customer engagement excellence
GROWTH
Turning customer conversations into measurable business growth.
0+
Sales per month
0% - 0%
Upsell conversion rates
UDM
Performance-driven contact centre solutions built to scale.
UDM International is a Johannesburg-based inbound and outbound contact centre and authorised Financial Services Provider, with over 32 years of experience helping businesses grow through high-conversion sales campaigns, customer engagement, retention and scalable support solutions.
SOLUTIONS
How UDM builds the solution to your growth.
UDM’s trained agents deliver structured, high-quality interactions that protect the customer experience and keep campaigns aligned.
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Customer engagement inconsistent across your team?
UDM applies proven sales structures, coaching and performance management to help convert more customer interactions into measurable sales outcomes.
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Conversations failing to turn into revenue?
UDM helps businesses unlock more value from existing customers through targeted upselling, cross-selling and retention strategies.
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Missed up-sell and retention opportunities?
With a 300+ seat contact centre, UDM gives businesses the capacity to expand sales, support and engagement teams without building everything in-house.
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Business struggling to scale fast enough?
With over 32 years of high-conversion campaign experience, UDM brings the systems, people and discipline needed to drive inbound outbound performance.
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Specialist inbound & outbound sales expertise needed?
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Years of experience across sales and customer engagement campaigns.
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Seat facility built to support scalable local and international operations.
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Omni-channel driven contact rates that ensure maximum reach and returns on data.
SERVICES
Built to convert, support and scale.
Outbound
Sales Campaigns
High-performance sales teams focused on customer acquisition, lead conversion and revenue growth.
Customer
Retention Programs
Proactive campaigns designed to protect customer relationships and reduce drop-off.
Lead Generation
Targeted engagement that turns interest into qualified opportunity.
Inbound
Customer Support
Structured support teams that improve customer experience and engagement.
Upselling & Cross-selling
Campaigns that increase customer value and unlock additional revenue.
Policy Servicing & Client Relationship Management
Reliable support for documentation, amendments, servicing and ongoing customer care.
A contact centre built around measurable performance.
UDM builds structured sales and customer engagement campaigns designed to convert, retain and grow customer value. Every campaign is powered by trained people, proven processes and performance monitoring.
RESULTS
Real-world results. Proven at scale.
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32-Year
Insurance Partnership
Challenge
Scale sales while improving customer value.
Solution
Dedicated 80–100 seat sales team + structured campaigns.
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Sales per month
0%-0%
Up-sell conversion rates
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New clients sales monthly
0%-0%
New business conversion rates to leads
AWARD WINNING PERFORMACE STARTS WITH PEOPLE
Winner in the category of Skills and Youth Development 2024.
Our Training Academy equips agents with the skills required to deliver exceptional performance and customer experiences.
HOW WE WORK
The engine behind the results.
Recruitment Excellence
Building high-quality teams tailored to client needs.
Training Academy
Equipping agents with the skills to perform.
Technology & Reporting
Supporting campaigns through CRM integration, dialler management, data analytics and performance monitoring.
Quality Assurance
Maintaining consistency, compliance and performance.
Recruitment Excellence
Building high-quality teams tailored to client needs.
Training Academy
Equipping agents with the skills to perform.
Technology & Reporting
Supporting campaigns through CRM integration, dialler management, data analytics and performance monitoring.
Quality Assurance
Maintaining consistency, compliance and performance
HOW WE DELIVER
The engine behind the results.
Quality Assurance
Maintaining consistency, compliance and performance.
Training Academy
Equipping agents with the skills to perform.
Technology & Reporting
Supporting campaigns through CRM integration, dialler management, data analytics and performance monitoring.
Recruitment Excellence
Building high-quality teams tailored to client needs.
A NOTE FROM OUR MANAGING DIRECTOR
Don't Wait for Opportunity, Create it.
I am very proud to be the Managing Director of a company that is in the business of changing the lives of their employees. We pay way above market related salaries, we only promote internally, and we are continually growing our business in so-called difficult economic times. UDM International (Pty) Ltd is a strong and dynamic company, enjoying continual growth over the past 32 years.
Jacqui Van Der Reit
UDM International, Managing Director
INDUSTRIES
Proven across industries.
Built to expand beyond them.
INSURANCE
FINANCIAL SERVICES
EDUCATION COVER
BEAUTY & COSMETICS
POLICY SERVICING
POLICY SERVICING
CLIENT RELATIONSHIP MANAGEMENT
CLIENT RELATIONSHIP MANAGEMENT
INBOUND & OUTBOUND SERVICES
LEAD GENERATION
CUSTOMER RETENTION
CUSTOMER SUPPORT
POLICY SERVICING
CLIENT RELATIONSHIP MANAGEMENT
INBOUND & OUTBOUND SERVICES
If your business depends on customer conversations to drive growth, UDM can help turn those conversations into measurable results.
Built for businesses
ready to scale.
CULTURE & CAREERS
A culture built for performance.
UDM’s success is driven by people. Through training, development, quality assurance and career growth, UDM creates an environment where teams are equipped to perform and grow.
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Accelerate your business with us.
Scale sales, improve retention or strengthen customer engagement, UDM can help you build a structured solution around your goals.
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